Privacy Policy

This Privacy Policy explains what information Vantora OS collects, how we use it, and the choices you have. It applies to everyone who uses Vantora OS — both agents/loan officers who hold an account ("you"), and their clients whose contact information is stored in an account on their behalf.

Account information — name, email, phone, business/brokerage name, and (for loan officers) NMLS ID, collected when you sign up.

Content you provide — contact records, notes, tasks, deal/loan details, documents you upload, and messages you draft or send through the Service.

Usage data — basic technical information like log-in timestamps, device/browser type, and how you interact with the Service, used to keep it reliable and secure.

Billing information — if you subscribe to a paid plan, our payment processor collects your payment details directly; we don't store full card numbers ourselves.

• To provide, maintain, and improve the Service;
• To send transactional email/SMS you or your contacts have requested (e.g. an e-signature request, a document upload notification);
• To send account-related communications, like billing receipts or security notices;
• To provide customer support; and
• To detect, prevent, and address fraud, abuse, or security issues.

We don't sell your data or your clients' data, and we don't use it to serve you advertising.

We use a small number of subprocessors to operate the Service, each of which only receives the data needed to perform its function:

• Database, authentication, and file storage (Supabase);
• Transactional email delivery (Resend), and your own connected Gmail/Outlook account if you choose to send as yourself;
• SMS delivery (Twilio), if you use text messaging features;
• AI-assisted drafting (Anthropic), for the "Draft with AI" feature — only the specific content you ask it to draft is sent, not your full contact database;
• Payment processing (Stripe), for paid subscriptions;
• Hosting and infrastructure (Vercel).

We retain Your Data for as long as your account is active. If you close your account, we delete it within a commercially reasonable period, except where we're legally required to keep certain records longer (for example, billing records for tax purposes).

You can access, correct, export, or delete the data in your account directly from the app at any time. If you'd like help with a data request, or if you're a client of a Vantora OS user and want to know what's stored about you, contact us at the address below and we'll route your request appropriately.

We use industry-standard safeguards — encryption in transit, access controls, and row-level data isolation between accounts — to protect your data. No system is perfectly secure, but we work to keep the Service safe and to respond quickly if something goes wrong.

The Service is intended for licensed real estate and mortgage professionals and isn't directed at children. We don't knowingly collect information from anyone under 18.

We may update this Privacy Policy from time to time. If we make material changes, we'll provide reasonable notice, such as an in-app notice or an email to your account's registered address.

Questions about this policy or your data? Reach us at privacy@vantoraos.com.