Terms of Service

These Terms of Service ("Terms") govern your access to and use of Vantora OS (the "Service"), operated by Vantora OS ("Vantora OS," "we," "us," or "our"). By creating an account or otherwise using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of a business or brokerage, you represent that you have the authority to bind that organization, and "you" refers to both you and that organization.

Vantora OS is a customer relationship management platform built for real estate agents and mortgage loan officers, including contact management, pipeline tracking, task automation, e-signature workflows, and related tools. We may add, change, or remove features at any time.

You're responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us promptly if you suspect unauthorized access. You must provide accurate information when creating an account and keep it up to date.

Paid plans are billed in advance on a monthly or annual basis, as selected at checkout. New accounts may include a free trial period; if you don't cancel before the trial ends, your subscription converts to a paid plan and billing begins. You can cancel at any time from Settings → Billing, effective at the end of your current billing period — we don't provide partial-period refunds except where required by law. We may change our prices with advance notice; continued use after a price change takes effect constitutes acceptance of the new price.

You agree not to use the Service to:

• Send unsolicited bulk communications (spam) or violate applicable telemarketing, email, or text-messaging laws (including TCPA and CAN-SPAM) when messaging your contacts;
• Upload content you don't have the right to share, or that infringes another party's intellectual property or privacy rights;
• Attempt to gain unauthorized access to the Service, other accounts, or our systems;
• Reverse-engineer, resell, or use the Service to build a competing product; or
• Use the Service in a way that violates any law applicable to your real estate or mortgage origination activity, including fair housing and consumer-protection laws.

You retain ownership of the contact records, notes, documents, and other content you upload to the Service ("Your Data"). You're responsible for having the appropriate rights and consents to store and process that data, including any personal information about your clients. We process Your Data only to provide and improve the Service, as described in our Privacy Policy. You can export or delete Your Data at any time; when you close your account, we delete Your Data within a commercially reasonable period, except where we're required to retain it.

The Service integrates with third-party providers — including email delivery, SMS, calendar sync, AI drafting, and payment processing — to deliver certain features. Your use of those integrations is also subject to the applicable provider's own terms. We're not responsible for the availability or performance of third-party services outside our control.

Some features use AI to draft messages, descriptions, or other content. AI-generated content is a starting point, not a final, reviewed communication — you're responsible for reviewing anything before you send it to a client, including for accuracy and regulatory compliance (for example, RESPA/TRID considerations for mortgage communications).

We own the Service, including its software, design, and branding. These Terms don't grant you any rights to our trademarks or branding beyond what's needed to use the Service as intended.

The Service is provided "as is" without warranties of any kind, express or implied. We don't guarantee the Service will be uninterrupted, error-free, or that it satisfies any particular regulatory or compliance requirement applicable to your business — you remain responsible for your own legal and regulatory compliance.

To the maximum extent permitted by law, Vantora OS won't be liable for any indirect, incidental, special, or consequential damages, or for lost profits or lost data, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the twelve months before the claim arose.

You may stop using the Service and cancel your account at any time. We may suspend or terminate your access if you materially breach these Terms, including through abusive, illegal, or fraudulent use of the Service.

We may update these Terms from time to time. If we make material changes, we'll provide reasonable notice, such as an in-app notice or an email to your account's registered address. Continued use of the Service after a change takes effect means you accept the updated Terms.

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law principles.

Questions about these Terms? Reach us at legal@vantoraos.com.